Troubleshooting
Problem
Error occurs when logging into Analyst.
Symptom
Fatal application Error
A fatal error has occured in the startup section
of the application
The application will be terminated
Please
report the following infromation:
Function name: RegGetKeywords
Namespace: #._US
----
RegOpenKeyA returned a nonzero error
code
RegGetKeywords [5] HKey,MyOpenKey Key
OK
[{"Product":{"code":"SS9S5U","label":"Cognos 8 Planning"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Analyst","Platform":[{"code":"PF033","label":"Windows"}],"Version":"3.0;7.1;7.2;7.3;8.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SSPN2D","label":"Cognos Planning"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Analyst ExcelAddIn","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSPN2D","label":"Cognos Planning"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Analyst","Platform":[{"code":"","label":null}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1007968
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Document Information
Modified date:
09 May 2025
UID
swg21344183