Failure to install HMC code on 7063-CR1 with Return Code: 10

Troubleshooting

Problem

Upgrading or reinstalling HMC code from Recovery media or USB fails always @ 15%.

The messages on the screen gets to "Installing Base Operating System", then returns an

error screen with "An error has occurred during the install/upgrade. Return code: 10".

If network installation or upgrade was attempted, the HMC will not boot with filesystem corruption.

Reattempt to reinstall from the alt disk partition will result in a failure message of:

Corrupted install image or incorrect time on HMC

Please verify the date/time of the hmc and retry

Corrective service installation has failed.

Progress menus for media failure:

Then the following error appears:

Clicking OK drops the user to a debug shell.  To verify this tip may apply the user can run the following commands in the debug shell:

In the shell type the following commands:

cd /tmp less HmcInstall.log

Error example:

less HmcInstall.err

Error example:

Symptom

Unable to install the HMC past around 15%.

Cause

Degraded virtual drive or problems with the virtual drive

Environment

7063-CR1 Any Version or Release

Network install and any media impacted

Diagnosing The Problem

Pre-requisite: To use the mvCLI commands, the mvcli utility must be available. The mvCLI utility is not natively part of the Petitboot shell. You will need to install the mvcli utility, using the Petitboot command line to mount the storage that contains the mvcli utility and copy it off. How to install the mvCLI utility in the Petitboot environment.

If user is remote in BMC: Go to Power Control -> Set Power Reset

If user is local, power off and on the HMC

Enter the petitboot menu:

Select Exit to shell

In the above example the USB is mounted as the sde device.  (USB example follows, for DVD media follow additional steps here )

Using the steps from "Installing mvCLI in the Petitboot environment":

In the shell run the following cmds:

cp /var/petitboot/mnt/dev/sde/util/marvell/mvcli /tmp chmod +x /tmp/mvcli modprobe sg /tmp/mvcli info -o vd

Example output:

Resolving The Problem

The "Diagnosing the Problem" example shows the virtual drive is degraded and needs to be recreated.  The virtual drive should be recreated regardless of Status if the installation continues to fail at 15%.

Once mvcli is installed in the Petitboot environment proceed with the solution.

Delete the virtual disk:

/tmp/mvcli delete -o vd --id 0

Verify the virtual disk was removed:

/tmp/mvcli info -o vd

SG driver version x.x.x No virtual disk is found.

Recreate the virtual disk:

/tmp/mvcli create -o vd -r1 -n "HMC Disk" -d 0,1

Verify the virtual disk was created and it shows "# of PDs" equal to 2:

/tmp/mvcli info -o vd

Example output:

Type exit to return to the petitboot menu.

Reattempt installation by selecting the "Install Management Console" option of the USB or DVD device.

Related Information

Reference URL

Document Location

Worldwide

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