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Failed to update the registry if Analyst not run by install user

Troubleshooting


Problem

After installing Analyst, only the user that performed the installation can use Analyst. All other users, even local administrators, cannot use Analyst as the following errors are generated : 1st Error: Failed to update the registry The system was trying to write to the key: HKEY_CURRENT_USERS\Software\Cognos\Analyst Possible reason could be insufficient rights to write to this part of the registry. 2nd Error (by answering OK to first error) A Fatal error has occured in the startup section of the application. The application will be terminated Function name: SystemIniGet Namespace: #.US RegOpenKeyA returned a nonzero error code This occurs on Windows 2008 64-bit and Windows 7 64-bit

[{"Product":{"code":"SSPN2D","label":"Cognos Planning"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Analyst","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1;8.4.1","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
09 May 2025

UID

swg21472649

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