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Failed to update case properties. Error message from BPM: java.net.ConnectException: Connection timed out: no further information

Troubleshooting


Problem

You see error: "Failed to update case properties. Error message from BPM: java.net.ConnectException: Connection timed out: no further information"

Symptom

You see error in the Content Platform Engine ce_system0.log:

[5/12/25 12:18:21:117 CDT] 00000167 servlet E 

com.ibm.casemgmt.intgimpl.messages.CaseMgmtLogger error An unexpected exception occurred. Message was: Failed to update case properties. Error message from BPM: java.net.ConnectException: Connection timed out: no further information

com.filenet.api.exception.EngineRuntimeException: FNRCE0066E: E_UNEXPECTED_EXCEPTION: An unexpected exception occurred. Message was: Failed to update case properties. Error message from BPM: java.net.ConnectException: Connection timed out: no further information failedBatchItem=0 errorStack={

at com.ibm.casemgmt.intgimpl.eventhandler.CaseEventHandler.onEvent(CaseEventHandler.java:101)

at com.filenet.engine.handlers.EventActionWrapper$1.run(EventActionWrapper.java:63)

at com.filenet.engine.handlers.HandlerFactory$HandlerWrapper$1.run(HandlerFactory.java:325

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"ARM Category":[{"code":"a8m0z000000cwFFAAY","label":"Case Management-\u003ECase Client\/App Usage"}],"ARM Case Number":"TS019278551","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"24.0.0;24.0.1"}]

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Document Information

Modified date:
30 May 2025

UID

ibm17233265

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