IBM Support

Failed to send HTTP request or read HTTP response

Troubleshooting


Problem

When trying to start the Cognos Dispatcher service it fails with: Failed to send HTTP request or read HTTP response

Symptom

ERROR [om.cognos.pogo.reportservice.ProcessFacade] com.cognos.pogo.async.service.connection.bibustkserver.BIBusTKServerConnectionFactory-queryProcessManager-ProcessReaper: Query Service - V5DataServerProcessFacade.sendStop failure. java.io.IOException: Failed to send HTTP request or read HTTP response
at com.cognos.pogo.http.ServerConnection.executeMethod(ServerConnection.java:800)
at com.cognos.pogo.http.ServerConnection.sendRequest(ServerConnection.java:254)
at com.cognos.xqebifw.cubingservices.CubingServicesComponentFactory$V5DataServerProcessFacade.sendStop(CubingServicesComponentFactory.java:392)
at com.cognos.pogo.reportservice.ProcessReaper.destroyProcesses(ProcessReaper.java:183)
at com.cognos.pogo.reportservice.ProcessReaper.killAll(ProcessReaper.java:275)
at com.cognos.pogo.reportservice.ProcessReaper.safeRun(ProcessReaper.java:255)
at com.cognos.pogo.util.threads.SafeThread.run(SafeThread.java:61)
Caused by: java.net.ConnectException: Connection refused

[{"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Administration and Configuration v11x","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"11.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Analytics

Software version:
11.0

Operating system(s):
AIX, HP-UX, Linux, Solaris, Windows

Document number:
278773

Modified date:
01 May 2025

UID

swg21982953