Troubleshooting
Problem
You get the following error when trying to log in to RPA client even when the username and password entered are correct.
Resolving The Problem
The following briefly explains how to troubleshoot and resolve the RPA client login errors:
- Invalid credentials - incorrect username and/or password is entered.
- Non-Existent User - username used to login does not exist in the Control Room that you are trying to connect to. Get the administrator to create a new RPA client user for you
- Unlicensed User - the username used is not allocated the required license. Check the user details in Control Room to see the license that you are assigned to.
- Unverified - email verification is pending.
- Inactive User - username used to login is disabled. Get the administrator to enable it again from Control Room.
- User is registered on another machine -you tried to log in from a different machine than the one from which you have registered. Get the administrator to delete/recreate the username to remove the existing records from devices table.
- Version incompatibility - the RPA client version is not compatible with the Control Room version that you are trying to connect to. Uninstall the RPA client and install the compatible version.
Document Location
Worldwide
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Document Information
Modified date:
06 November 2019
UID
ibm11103715