Troubleshooting
Problem
Users logging into Analyst Excel Add-In receive an error 'failed to logon' when another user is already logged in and active in the application.
Symptom
When logging into Analyst from Excel - error encountered is 'Failed to log on to Access Manager. Logon aborted.'
Two or more simultaneous users accessing Analyst vis remote desktop.
[{"Product":{"code":"SS9S5U","label":"Cognos 8 Planning"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Analyst","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4.1;8.4","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SSPN2D","label":"Cognos Planning"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Analyst","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4;8.4.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
swg21430959