Troubleshooting
Problem
"Failed to load user data" error after login into Cognos Mobile
Symptom
This only occurs for the 'Boards' tab. The other tabs ('Content' / 'Notifications' / 'Assistant') show fine.
Cognos Mobile App logs show:
2022-07-20T15:21:16.260+08:00 - ["[CA-MOBILE-PINBOARDS]","[NETWORK]","[UTILITIES]","Request","https://[redacted-hostname]/ibmcognos/bi/v1/login",{"body":"{}","headers":{"accept":"application/json","cache-control":"no-cache, no-store, must-revalidate","content-type":"application/json","expires":0,"pragma":"no-cache","X-PINBOARD-SERVICE-VERSION":"5.1.4","x-xsrf-token":"wf09zMFcXCgQsUqjqZ6_ufv5Ex7BIKBr"},"throwHttpErrors":false,"timeout":120000}]2022-07-20T15:21:16.303+08:00 - ["[CA-MOBILE-PINBOARDS]","[NETWORK]","[UTILITIES]","Response","https://[redacted-hostname]/ibmcognos/bi/v1/login",{"body":{"code":"UPS-ERR-010","level":"error","description":"Unexpected error occurred while processing request. Check server logs for more information.","cause":"The token login configuration for the property Admin.tokenLoginTokenSigningSecret returned error.","message":"Unexpected error occurred while processing request."},"headers":{"content-type":"application/json","x-ca-affinity":"1695268458","content-language":"en-US","cache-control":"no-cache, no-store","x-powered-by":"ARR/3.0, ASP.NET","x-ca-transaction":"vldvjCh9d2sMs8yld22ljl2yv9h9vwC8q8vMyllh","date":"Wed, 20 Jul 2022 07:21:16 GMT","x-ca-requesttime":"path=login; start=1658301676273; end=1658301676279; elapsed=6","content-length":"318","expires":"Thu, 01 Jan 1970 00:00:00 GMT"},"status":500}]2022-07-20T15:21:16.304+08:00 - ["[CA-MOBILE-PINBOARDS]","[INFO]","[AUTHENTICATION]","Login","SUCCESS"] 2022-07-20T15:21:16.304+08:00 - ["[CA-MOBILE-PINBOARDS]","[INFO]","[AUTHENTICATION]","Login with token","Logged In Successfully"]
Resolving The Problem
Please refresh your token signing secret. More details available here:
Related Information
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSEN9H","label":"IBM Cognos Mobile"},"ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
Was this topic helpful?
Document Information
Modified date:
19 August 2022
UID
ibm16614381