Troubleshooting
Problem
User opens Controller Excel link spreadsheet (XLS file). User clicks F9 (refresh) to run the report. User receives error message on the screen. No errors recorded in the Event Viewer.
Symptom
Setup Error
Failed to load resources from resource file
Please check your Setup
[OK]
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"Controller (Frango) 8.1MR1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Historical Number
1027803
Was this topic helpful?
Document Information
More support for:
IBM Cognos Controller
Software version:
Controller (Frango) 8.1MR1
Operating system(s):
Windows
Document number:
385521
Modified date:
08 May 2025
UID
swg21366204
Manage My Notification Subscriptions