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Troubleshooting
Problem
User opens Controller Excel link spreadsheet (XLS file). User clicks F9 (refresh) to run the report. User receives error message on the screen. No errors recorded in the Event Viewer.
Symptom
Setup Error
Failed to load resources from resource file
Please check your Setup
[OK]
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"Controller (Frango) 8.1MR1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1027803
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Document Information
More support for:
IBM Cognos Controller
Software version:
Controller (Frango) 8.1MR1
Operating system(s):
Windows
Document number:
385521
Modified date:
08 May 2025
UID
swg21366204
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