Troubleshooting
Problem
User launches the main Controller client, and clicks on a Java-related function (for example 'Company - Command Center'). An error appears. Problem may only affect some (not all) users.
Symptom
Internal error:
Details:
.....
Failed to launch!
.....
Caused by: .... HTTP transport error: java.net.ConnectException: Connection timed out: connect
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
swg22016735