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Failed to extract zip com.ibm.java.win32.jdk

Troubleshooting


Problem

This technote explains why attempts to update (or rollback) IBM® Rational® Application Developer or Rational Software Architect results in the error 'Error during "install" phase: Failed to extract zip com.ibm.java.win32.jdk ..."

Symptom

During the update or the install, the IBM Rational Agent Controller is started and is making use of the JDK, so IBM Installation Manager cannot delete it or make any change to it, so it fails to complete the operation.

After this happens the operation fails and the product becomes useless with an error that says this every time you try to start the product:

"A Java Runtime Environment (JRE) or Java Development Kit (JDK) must be available in order to run Eclipse. No Java virtual machine was found after searching the following locations: ..."

[{"Product":{"code":"SSDV2W","label":"IBM Installation Manager"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Update","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"1.1.1;1.1.2","Edition":"All Editions","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSRTLW","label":"Rational Application Developer for WebSphere Software"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"PF033","label":"Windows"},{"code":"PF016","label":"Linux"}],"Version":"7.0.0.6;7.0.0.7","Edition":"All Editions","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSYK2S","label":"Rational Software Architect Designer"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"7.0.0.6;7.0.0.7","Edition":"All Editions","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
25 October 2021

UID

swg21314001