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"failed to create empty document" error shown when viewing images on IDM Web Services environment.

Troubleshooting


Problem

User may encounter "failed to create empty document" error message pops up when using IDM Viewer 4.0.2 JA version with FP5, FP6 and FP7.

Symptom

This would happen relatively highly frequent, successive access, and found for Japanese language version, but being thought of as potentially affecting other DBCS language versions.

When a user accesses to the images through IDM Web Services server using Microsoft Internet Explorer (IE) 6.0, below error message is shown up to the screen (the message is to be translated as "failed to create empty document" and a generic error message in MFC) :


When this starts to show up, the user may see it continuously, and fairly often, IDM (Desktop) Viewer program is launched in the background. The user have to kill all those errors using Windows Task Manager, in the end.

Re-launching IE can temporary work the issue around, but user will see this trouble again and again.

[{"Product":{"code":"SS5USE","label":"FileNet IDM Desktop\/WEB Services\/Open Client"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"WEB Services","Platform":[{"code":"PF033","label":"Windows"}],"Version":"4.0.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
28 April 2025

UID

swg21448993

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