IBM Support

Facsimile Support Workstation Customization Objects

Troubleshooting


Problem

This document provides a summary of the Workstation Customization Objects and which ones are used by specific hardware options.

Resolving The Problem

If the faxed output is not laid out properly on the page, such as an overlay not lining up with the data or data is truncated on the left side, renaming the default Workstation Customization Object (WSCST) used by Facsimile Support could help. The WSCST objects have different drawer settings which allow for different page sizes.

Note: The default for the transmission with a fax is *FINE so these will be the ones to use unless you have changed the SNDFAX or SBMFAX commands to have a default of *NORMAL for the transmission mode or changed the fax profile to be a 2 for Normal.

    • - For 14.4 Modems, such as 7852-400, 2771, and 2772



      In order to rename the Workstation Customization Objects (WSCST), Facsimile Support must be ended first. Use the ENDFAXSPT FAXD(*ALL) ENHSRV(*YES) command to end Facsimile Support and verify that the QFAXSBS and QFQSBS subsystems have ended before renaming the objects.

      To locate the existing Facsimile Support WSCST objects on the system, use the following command:
      WRKOBJ OBJ(QFAX/QFF*) OBJTYPE(*WSCST)

      The following objects should be displayed if R520 Facsimile Support PTF SI12505 is applied:
      QFFFINE *WSCST QFAX FAX SUPPORT
      QFFFINNPB *WSCST QFAX FAX SUPPORT
      QFFFINNPB2 *WSCST QFAX FAX SUPPORT
      QFFFINE2 *WSCST QFAX FAX SUPPORT
      QFFNORM *WSCST QFAX FAX SUPPORT
      QFFNORM2 *WSCST QFAX FAX SUPPORT
      QFFNORNPB *WSCST QFAX FAX SUPPORT
      QFFNORNPB2 *WSCST QFAX FAX SUPPORT

      QFFFINE is the default WSCST object that is used.

      • - If the overlay is not lining up with the data on the page or filling the page completely



        Rename the QFFFINE WSCST object to QFFFINEORG then create a duplicate object of QFFFINE2 and name it QFFFINE. Use the following commands:

        RNMOBJ OBJ(QFAX/QFFFINE) OBJTYPE(*WSCST) NEWOBJ(QFFFINEORG)
        CRTDUPOBJ OBJ(QFFFINE2) FROMLIB(QFAX) OBJTYPE(*WSCST) TOLIB(QFAX) NEWOBJ(QFFFINE)

        • - If the left side of the fax is truncated



          Use the WRKOBJ OBJ(QFAX/QFFF*) command to see if QFFFINE2 is on the system.

          If QFFFINE2 is on the system:
          RNMOBJ OBJ(QFAX/QFFFINE) OBJTYPE(*WSCST) NEWOBJ(QFFFINEBK)
          CRTDUPOBJ OBJ(QFFFINNPB) FROMLIB(QFAX) OBJTYPE(*WSCST) TOLIB(QFAX) NEWOBJ(QFFFINE)

          If QFFFINE2 is not on the system:
          RNMOBJ OBJ(QFAX/QFFFINE) OBJTYPE(*WSCST) NEWOBJ(QFFFINEBK)
          CRTDUPOBJ OBJ(QFFFINNPB2) FROMLIB(QFAX) OBJTYPE(*WSCST) TOLIB(QFAX) NEWOBJ(QFFFINE)




        • - For V.34 Modems, such as 2793, 2805, 576C, ...



          In order to rename the Workstation Customization Objects (WSCST), Facsimile Support must be ended first. Use the ENDFAXSPT FAXD(*ALL) ENHSRV(*YES) command to end Facsimile Support and verify that the QFAXSBS and QFQSBS subsystems have ended before renaming the objects.

          To locate the existing Facsimile Support WSCST objects on the system, use the following command:
          WRKOBJ OBJ(QFAX/QFF*) OBJTYPE(*WSCST)

          The following objects should be displayed if R520 Facsimile Support PTF SI12505 is applied:
          QFFFIN1D     *WSCST     QFAX     FAX SUPPORT
          QFFFIN2D     *WSCST     QFAX     FAX SUPPORT
          QFFF2DNO     *WSCST     QFAX     FAX SUPPORT
          QFFF2DNPB    *WSCST     QFAX     FAX SUPPORT
          QFFNOR1D     *WSCST     QFAX     FAX SUPPORT
          QFFNOR2D     *WSCST     QFAX     FAX SUPPORT
          QFFN2DNO     *WSCST     QFAX     FAX SUPPORT
          QFFN2DNPB    *WSCST     QFAX     FAX SUPPORT

          QFFFIN2D is the default WSCST object used.

            • - If the overlay is not lining up with the data on the page



              Rename QFFFIN2D and QFFNOR2D and create duplicate objects of QFFF2DNO and QFFN2DNO and name them QFFFIN2D and QFFNOR2D respectively. Use the following commands:

              For fine transmission mode:
              RNMOBJ OBJ(QFAX/QFFFIN2D) OBJTYPE(*WSCST) NEWOBJ(QFFFIN2DOR)
              CRTDUPOBJ OBJ(QFFF2DNO) FROMLIB(QFAX) OBJTYPE(*WSCST) TOLIB(QFAX) NEWOBJ(QFFFIN2D)

              For normal transmission mode:
              RNMOBJ OBJ(QFAX/QFFNOR2D) OBJTYPE(*WSCST) NEWOBJ(QFFNOR2DOR)
              CRTDUPOBJ OBJ(QFFN2DNO) FROMLIB(QFAX) OBJTYPE(*WSCST) TOLIB(QFAX) NEWOBJ(QFFNOR2D)

              • - If the left side of the fax is truncated



                Rename QFFNOR2D and QFFFIN2D and create duplicate objects of QFFN2DNPB and QFFF2DNPB and name them QFFNOR2D and QFFFIN2D respectively. Use the following commands:

                For normal transmission mode:
                RNMOBJ OBJ(QFAX/QFFNOR2D) OBJTYPE(*WSCST) NEWOBJ(QFFNOR2DBK)
                CRTDUPOBJ OBJ(QFFN2DNPB) FROMLIB(QFAX) OBJTYPE(*WSCST) TOLIB(QFAX) NEWOBJ(QFFNOR2D)

                For fine transmission mode:
                RNMOBJ OBJ(QFAX/QFFFIN2D) OBJTYPE(*WSCST) NEWOBJ(QFFFIN2DBK)
                CRTDUPOBJ OBJ(QFFF2DNPB) FROMLIB(QFAX) OBJTYPE(*WSCST) TOLIB(QFAX) NEWOBJ(QFFFIN2D)



            [{"Type":"MASTER","Line of Business":{"code":"LOB57","label":"Power"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SWG60","label":"IBM i"},"Platform":[{"code":"PF012","label":"IBM i"}],"Version":"6.1.0"}]

            Historical Number

            322404814

            Document Information

            Modified date:
            18 December 2019

            UID

            nas8N1016324

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