Troubleshooting
Problem
This document provides information on possible causes of faxes not being sent through Facsimile Support for IBM i after a power loss or abnormal end to the product or system.
Resolving The Problem
When there is a power loss or abnormal end for the Facsimile Support product or system, there is a risk of objects being damaged. If faxes are not sending after such a situation, check the FAXMSTCTL job log for any messages indicating damaged objects. Objects that are prone to being damaged are the QFFSNDFAX user queue, the QFQSDQ data queue, the fax controller data queue such as FAXD0nA and the QFFTLOGDQ data queue.
Use the following process to look at the FAXMSTCTL job log:
WRKJOB JOB(FAXMSTCTL)
o If presented with a Select Job screen, select the Active job if available; otherwise, select the first job in OUTQ status.
o If an active job was selected, select Option 10 to Display the job log.
o If a job in OUTQ status was selected, select Option 4 to Work with spooled files; then select Option 5 to Display the job log.
Look for messages, such as message MCH1604: System object <object> damaged.
If there is one job that is not starting or ending after the start look for its job log. Example of this would be WRKJOB JOB(FAXD0nAA).
Once the object has been identified, do the following to correct the issue:
| 1. | End Facsimile Support and Enhanced Services using the following command: ENDFAXSPT FAXD(*ALL) ENHSRV(*YES) Make sure both the QFAXSBS and QFQSBS subsystems have ended. You may need to end the jobs in the subsystems if they do not end after a few minutes. |
| 2. | Issue the appropriate command to delete the damaged object(s) identified from the FAXMSTCTL job log: o If the QFFSNDFAX user queue is damaged: DLTUSRQ USRQ(QUSRSYS/QFFSNDFAX) o If the QFQSDQ data queue is damaged: DLTDTAQ DTAQ(QUSRSYS/QFQSDQ) o If the QFFTLOGDQ data queue is damaged: DLTDTAQ DTAQ(QGPL/QFFTLOGDQ) o If the FAXD0nA data queue is damaged: DLTDTAQ DTAQ(QUSRSYS/FAXD0nA) **Where FAXD0nA is the fax controller name and number identified in the message |
| 3. | Restart Facsimile Support and Enhanced Services using the following command: STRFAXSPT FAXD(FAXD01) ENHSRV(*YES) where FAXD01 is the name of the configured fax controller(s). |
The deleted objects will be re-created when Facsimile Support is restarted.
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KEYWORDS: Facsimile Support Support/400 Fax FAX/400 FAX400 FS400 FS/400 System i iSeries 5798FAX R710 R610 R540 R530 R520 joblog
Historical Number
504353201
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Document Information
Modified date:
23 March 2026
UID
nas8N1013384