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Troubleshooting
Problem
User launches the 'main' Controller program (CCR.EXE) and then clicks the green X button (to launch Excel. Inside Excel, user selects the 'Controller' Excel link menu item. User clicks 'Open Report' and then clicks 'Run Report'. An error appears.
Symptom
Standard Error
Number: 99
Source: mscorlib
Description: External component has thrown an exception at System.Runtime.ForwardCallToInvokeMember(String
'IBM Cognos Controller' has fired an exception. Click the 'Details' button to see the detailed information about the error.
Exception Source: ControllerReports
Exception Type: System.AccessViolationException
Exception Message: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
Exception Target Site: Activate
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
10.3.1
Operating system(s):
Windows
Document number:
298573
Modified date:
08 May 2025
UID
swg22009872
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