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"External component has thrown an exception ... ControllerReports ... System.AccessViolationException" when using 'Run Report' in Controller Excel link, triggered by using Excel Click to Run

Troubleshooting


Problem

User launches the 'main' Controller program (CCR.EXE) and then clicks the green X button (to launch Excel. Inside Excel, user selects the 'Controller' Excel link menu item. User clicks 'Open Report' and then clicks 'Run Report'. An error appears.

Symptom


Standard Error
Number: 99
Source: mscorlib
Description: External component has thrown an exception at System.Runtime.ForwardCallToInvokeMember(String

'IBM Cognos Controller' has fired an exception. Click the 'Details' button to see the detailed information about the error.

Exception Source: ControllerReports
Exception Type: System.AccessViolationException
Exception Message: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
Exception Target Site: Activate

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg22009872

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