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Troubleshooting
Problem
ITCAM Extended Oracle agent does not connect to Oracle instance when the instance is using SSL authentication, ORA-28759 error occurs.
Symptom
Extended Oracle agent is unable to attach to SSL authenticated Oracle instance:
host_rz_<instance>_krzstart_*_01.log shows ORA-28759 error.
(53AC13E3.001E-2:krzocidb.cpp,174,"Ora_Database::innerConnect") env is 100D7510, Connection string is:(DESCRIPTION = (ADDRESS = (PROTOCOL = TCPS)(Host = host)(Port = 1922)) (CONNECT_DATA = (SERVICE_NAME = ORCL.ibm.com) ) ), UserID is:tivmon, error pointer is 1015DF08
(53AC13E3.001F-2:krzocibase.cpp,659,"Ora_ErrorMsg::printOCIError") Oracle error at ServerAttach, Instance is ORCL
(53AC13E3.0020-2:krzocibase.cpp,660,"Ora_ErrorMsg::printOCIError") Status code is -1
(53AC13E3.0021-2:krzocibase.cpp,666,"Ora_ErrorMsg::printOCIError") Oracle error at ServerAttach, error code is:28759, error message is:ORA-28759: failure to open file
(53AC13E3.0022-2:krzocibase.cpp,670,"Ora_ErrorMsg::printOCIError") SQL content is:NULL
(53AC13E3.0023-2:krzreqprocess.cpp,376,"buildIntervalSQLInfo") The database connection for subnode INST-host is not established, database type unknown yet.
[{"Product":{"code":"SS3JRN","label":"Tivoli Composite Application Manager for Applications"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"ITCAM Extended Agent for Oracle Database 5724V09OR v6.3","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"6.3.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
More support for:
Tivoli Composite Application Manager for Applications
Software version:
6.3.1
Operating system(s):
AIX, HP-UX, Linux, Solaris, Windows
Document number:
516569
Modified date:
17 June 2018
UID
swg21678825
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