Troubleshooting
Problem
In Maximo Application Suite 9.1, you can export or download users data to an external file system for backup or importing to another Maximo Application Suite instance. But, in some cases, the download does not complete and the csv file is not generated.
Symptom
The export file cannot be generated with users data.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"ARM Category":[{"code":"a8m50000000CbFGAA0","label":"Integration"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"9.1.0"},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSO1W7","label":"IBM Maximo Application Suite as a Service"},"ARM Category":[{"code":"a8m50000000CbFGAA0","label":"Integration"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":""}]
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Document Information
Modified date:
13 August 2026
UID
ibm17242572