Troubleshooting
Problem
After exporting an excel file that has a forward slash generated in the name, the file size if 0KB and returns an error if tried to be opened.
Symptom
1. Find a report or journal type in controller web with a forward slash (/) in the name.
2. Click ‘Export data’
2. Click ‘Export data’
3. After a few seconds, chose ‘Save as’:
4. Then look at the file, and you will find that its size is 0 kb:
5. Then try to open it and you get the following error:
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Microsoft Excel Excel cannot open the file ‘[file name]’ because the file format or file extension is not valid. Verify that the file has not been corrupted and that the file extension matches the format of the file.
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Also, when you open the XLSX file (in NotePad) it is completely empty:
~~~~~~~~~~~~~~~~~~
Microsoft Excel Excel cannot open the file ‘[file name]’ because the file format or file extension is not valid. Verify that the file has not been corrupted and that the file extension matches the format of the file.
~~~~~~~~~~~~~~~~~~
Also, when you open the XLSX file (in NotePad) it is completely empty:
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm16554164