IBM Support

The export of the configuration ini file fails when the default IBM Content Navigator desktop has the IBM for SAP plug-in disabled.

Troubleshooting


Problem

In this scenario, users will not be able to export an ICC for SAP configuration. 1. The default Navigator plugin has ICC for SAP's plugin disabled 2. Customer is using ICN 2.03 FP08 or later. After the OK button is selected, the screen will go blank with a plugin.do url. No 'Save As' dialog box will appear. No errors will appear.

[{"Product":{"code":"SSRW2R","label":"IBM Content Collector for SAP Applications"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"4.0.0;4.0.0.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
17 June 2018

UID

swg21998265