Explanation of the Content Manager OnDemand error: "The server failed while retrieving a document"

Troubleshooting

Problem

When attempting to retrieve a document from IBM® Content Manager OnDemand, the following error is thrown: "The server failed while retrieving a document." What does this error mean?

Symptom

The document is unable to be retrieved and the Content Manager OnDemand System Log contains one of these error messages:

09/26/2021 18:12:54 ADMIN 57230 Error No 23 Object >1FAAA< in Application Group >Baxter Bay Credit< not found in cache, no other storage defined Srvr->od.myserver.com 9.30.154.36<-

09/26/2021 19:15:24 ADMIN 53415 Error No 24 Object >1FAAA< in Application Group >BAA< not found in node >PRI7YR< Srvr->od.myserver.com 9.30.154.36<-

[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSEPCD","label":"Content Manager OnDemand for Multiplatforms"},"ARM Category":[{"code":"a8m0z0000001gP1AAI","label":"technote"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

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Document Information

More support for:
Content Manager OnDemand for Multiplatforms

Component:
technote

Software version:
All Versions

Document number:
391701

Modified date:
14 March 2024

UID

swg21392642

IBM Support

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