IBM Support

Explanation of Closing Codes of PTFs & APARs

Question & Answer


Question

We would like an explanation of the various closing codes for APARs and PTFs. Also, does ATTN require further action by the customer?

Answer

Here is a description of special attention APARs (when ATTN flag is on) :
.
SPECIAL ATTENTION is important maintenance while HIPER maintenance is of a critical, high impact, and/or severe nature. The SPECIAL ATTENTION field will notify customers of APARs which may impact systems along with the reason that this APAR should be installed; these reasons include:

- "NEW FUNCTION" - New code put out via service (for hardware and/or software) which should be
installed
- "INSTALLABILITY" - Installability of a product/feature or the installability of another product and
could include any of that product's installation dependencies (ie: program directory which calls for pre/co-requisite service)
- "SERVICEABILITY" - Serviceability of the user's system refers to the tools or utilities required to
service the customers system; it applies to the ability to install recommended service as well as the ability to gather diagnostic information and documentation needed for debugging and/or submission of an APAR.
- "PERVASIVE" (affects many customers but is not critical)
- "PRODUCT SPECIFIC" - An 8 character field to be used to identify special conditions which may
be for a single product, or a specific environment across products.


PTF closing codes such as PER, and APAR closing codes such as FIN, are documented in ServiceLink. If you click on application AST, then click on "Help" on the left, you will see the doc for these codes.

Here is a direct link to that section of doc:
https://www-304.ibm.com/ibmlink/ast/helpFunctions.wss?lc=en&cc=US#ASTTRACKINGLIST


The following is taken from this help panel:

The PTF closing codes

ACL Canceled while in test
CAN Canceled by submitter
COR Available from distribution
DUP Duplicate of another PTF
PER Available on a preventive service volume
REJ Rejected


The APAR closing codes are:

- ADM A partially closed APAR; can still be added to AST list;
contains administrative information only right now;
technical information will be added later
- CAN Canceled by person who submitted APAR
- DOC Documentation error
- DUA Duplicate of a resolved APAR closed for more than ten days
- DUB Duplicate of a resolved APAR closed for ten days or less
- DUU Duplicate of an unresolved APAR
- FIN Fixed in next release
- MCH Machine or microcode error
- PER Programming error
- PRS Permanent restriction
- REQ Requirement for Development's consideration
- RET Returned for additional information
- STD Open Systems Standards deficiency
- SUG Suggestion for product enhancement
- UR1 Programming error in the reported release; the problem has been
corrected in a release not yet available for distribution
- UR2 Same as UR1 but written against an unsupported release
- UR3 Programming error in the reported release. It does not exist in
the current release available for distribution
- UR4 Same as UR3 but written against an unsupported release
- UR5 Unable to reproduce on the reported release
- USE User error

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Document Information

Modified date:
03 September 2021

UID

isg3T1011757