IBM Support

Existing Event Studio Agents hang and fail to open / loading

Troubleshooting


Problem

When existing events are migrated from one server to another, the event will fail to open/load when a user wants to edit them
The Studio will launch and the loading screen freezes at about 40% and the studio never fully opens

Symptom

Existing Agents migrated from the source server will fail to launch Event studio
A user will be able to launch Event studio independently on the target release version.
The issue can be only reproduced against migrated event deployed from another server

Document Location

Worldwide


[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Component":"Event Studio","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF043","label":"Red Hat"},{"code":"PF033","label":"Windows"}],"Version":"Cognos Analytics 11.0.X and 11.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

More support for:
IBM Cognos Analytics

Software version:
Cognos Analytics 11.0.X and 11.1.1

Operating system(s):
AIX, Linux, Red Hat, Windows

Document number:
882426

Modified date:
01 May 2025

UID

ibm10882426

Manage My Notification Subscriptions