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Executing Personal Communications Information Bundler results in "Java class not found" error

Troubleshooting


Problem

Attempts to run the IBM Personal Communication Information Bundler on PCOM 5.9.6 or 6.0.0 results in the error "The java class is not found".

Symptom

When you run the Information Bundler utility, the command window pops up to collect data. It ends with this error:

The java class is not found: PCSBundler

image

[{"Product":{"code":"SSEQ5Y","label":"Personal Communications"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"General Information","Platform":[{"code":"PF033","label":"Windows"}],"Version":"5.9;6.0","Edition":"","Line of Business":{"code":"LOB70","label":"Z TPS"}}]

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Document Information

Modified date:
10 October 2018

UID

swg21427332