Exchanging Data with IBM

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Dear Customer:

To assist you during implementation or, if needed, in isolating the cause of a problem with the program, our services consultants and support specialists may request that you send IBM the problem information, systems data, diagnostic data, etc., or that our services consultants and support specialists be able to view it with you electronically by remotely accessing your system.
As a reminder, the customer is responsible and warrants not to send or provide IBM access to any personally-identifiable information including live PAN data (i.e. Primary Account Number, Cardholder Name, Expiration Date) or Sensitive Authentication Data (Full magnetic stripe data or equivalent on a chip, CAV2/CVC2/CVV2/CID, PINs/PIN blocks), whether in data or any other form and mask any live PAN data before transmitting transaction listings, screenshots, etc.

The customer is therefore obliged to implement the respective and required protection measurements. This includes choosing a remote service that allows the customer to actively control data flow and transmission. A basic remote access service, even if encrypted, (e. g. VPN) is not sufficient to ensure required protection. IBM will not act as a data processor in accordance with the applicable data privacy regulations and IBM will not be responsible and shall not be held responsible by the customer for any damage caused by having received any such data. In event IBM receives however any data subject to data privacy regulations such regulations shall apply.



Sincerely,