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Troubleshooting
Problem
User has an ICN desktop which contains one viewer map that only have application/afp mime type defined, however, when user open a AFP file, they will see the exception below:
The document cannot be opened.,explanation:No viewer is configured for documents of this type, or the configured viewer is not compatible with your system.,userResponse:Ask your system administrator to configure a viewer for documents of this type, and make sure the configured viewer works with the user's system.,adminResponse:Use the administration tool to configure a viewer for this type of document.
Diagnosing The Problem
If enable the ICN client debug, you may find the following activites:
11:15:54.770 CIWEB ENTRY: afpViewerPluginDojo.AFPDocViewer.canOpenItem
11:15:54.773 CIWEB ENTRY: afpViewerPluginDojo.AFPDocViewer._hasAFPPlugin
11:15:54.775 CIWEB DEBUG: afpViewerPluginDojo.AFPDocViewer._hasAFPPlugin --- window.ActiveXObject was not found
11:15:54.776 CIWEB DEBUG: afpViewerPluginDojo.AFPDocViewer._hasAFPPlugin --- Looking in navigator.plugins
11:15:54.778 CIWEB ENTRY: afpViewerPluginDojo.AFPDocViewer._hasPlugin
11:15:54.779 CIWEB DEBUG: afpViewerPluginDojo.AFPDocViewer._hasPlugin --- Looking in navigator.mimeTypes (2) for application/afp support
11:15:54.780 CIWEB EXIT : afpViewerPluginDojo.AFPDocViewer._hasPlugin
11:15:54.781 CIWEB DEBUG: afpViewerPluginDojo.AFPDocViewer._hasAFPPlugin --- No ActiveX objects found. No plugins found.
11:15:54.782 CIWEB EXIT : afpViewerPluginDojo.AFPDocViewer._hasAFPPlugin --- returning false
11:15:54.783 CIWEB EXIT : afpViewerPluginDojo.AFPDocViewer.canOpenItem
11:15:54.785 CIWEB EXIT : ecm.model.Desktop._getViewersForItem
11:15:54.786 CIWEB EXIT : ecm.model.Desktop.getViewersForItem
11:15:54.787 CIWEB EXIT : ecm.widget.viewer.model.ViewerItem.getViewers
11:15:54.788 CIWEB DEBUG: ecm.widget.viewer.model.ViewerItem.getViewer --- Returning viewer: No Viewer, for item mimetype: application/afp, repository type: od
From above, we can see ICN can not find the AFPViewer plugin as an ActiveX.
Resolving The Problem
Please follow the instruction below to install afpplgin.exe on the client where you use ICN. (Refer to before you begin section)
https://www.ibm.com/support/knowledgecenter/SSEUEX_2.0.3/com.ibm.instal…
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSEUEX","label":"IBM Content Navigator"},"Component":"AFP Viewer","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB18","label":"Miscellaneous LOB"}}]
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Document Information
More support for:
IBM Content Navigator
Software version:
All Versions
Operating system(s):
AIX, Linux, Windows
Document number:
718497
Modified date:
27 July 2018
UID
ibm10718497
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