IBM Support

"Exception thrown by ... Failed to authenticate ... The service has been unregistered" when launching Controller Web

Troubleshooting


Problem

User connects to Controller Web website. User logs on. An error appears.

Symptom


Exception thrown by application class 'com.ibm.cognos.fcm.web.ui.infrastructure.auth.ccrnative.CustomAuthenticationProvider.authenticate:182'
com.ibm.cognos.fcm.wmc.base.exceptions.FatalException: Failed to authenticate: adm

at com.ibm.cognos.fcm.web.ui.infrastructure.auth.ccrnative.CustomAuthenticationProvider.authenticate(CustomAuthenticationProvider.java:182)
<.............>
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:207)
at [internal classes]

Caused by: javax.naming.NamingException:

at com.ibm.ws.jndi.internal.WSContext.resolveObject(WSContext.java:161)
at [internal classes]
at javax.naming.InitialContext.lookup(InitialContext.java:428)
at com.ibm.cognos.fcm.wmc.repository.JEERepository.getOrCreateContext(JEERepository.java:187)
at com.ibm.cognos.fcm.wmc.repository.JEERepository.setup(JEERepository.java:176)
... 33 more

Caused by: java.lang.IllegalStateException: The service has been unregistered

at org.eclipse.osgi.internal.serviceregistry.ServiceRegistrationImpl.getReferenceImpl(ServiceRegistrationImpl.java:285)
... 37 more

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
08 May 2025

UID

swg22002237

Page Feedback