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"Exception thrown by ... Failed to authenticate: ADM ... Verify the server and instance names and check that no firewall is blocking UDP traffic to port 1434" when launching Controller Web

Troubleshooting


Problem

User connects to Controller Web website. User logs on. An error appears.

Symptom

User authenticates:


An error appears:
Exception thrown by application class 'com.ibm.cognos.fcm.web.ui.infrastructure.auth.ccrnative.CustomAuthenticationProvider.authenticate:182'
com.ibm.cognos.fcm.wmc.base.exceptions.FatalException: Failed to authenticate: ADM
<.....>
Caused by: java.sql.SQLException: The connection to the host MACHINE, named instance SQLEXPRESS,1433 failed. Error: "java.net.SocketTimeoutException: Receive timed out". Verify the server and instance names and check that no firewall is blocking UDP traffic to port 1434. For SQL Server 2005 or later, verify that the SQL Server Browser Service is running on the host. DSRA0010E: SQL State = 08S01, Error Code = 0

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21997526

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