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Troubleshooting
Problem
User launches Controller client. User receives error. All users affected.
Symptom
Log On IBM Cognos Controller
IBM Cognos software
X Exception occurred: java.lang.IncompatibleClassChangeError
[OK]
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1;10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
10.1, 10.1.1
Operating system(s):
Windows
Document number:
197057
Modified date:
08 May 2025
UID
swg21577656
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