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"Exception from HRESULT: 0x800AC472 ... LateBinding" if choose Data Entry parameters too quickly before clicking 'Open'

Troubleshooting


Problem

User launches Controller. User clicks "Company - Data Entry - Reported Values". A screen appears, in which the user chooses their parameters. User clicks 'Open'. An error appears. Problem is intermittent. The error only occurs when the user *quickly* chooses the parameters. Not all users affected. Only users who have certain Excel add-ins installed (for example the TM1 Perspectives 9.5.2 add-in) receive the error.

Symptom

The error can vary.

Example #1 (common)


Standard Error
Error Details
Source: Microsoft.VisualBasic
Description: Exception from HRESULT: 0x800AC472
at Microsoft.VisualBasic.CompilerServices.LateBinding.InternalLateSet(Object o, Type& objType, String name, Object[] args, String[] paramnames, Boolean OptimisticSet, CallType UseCallType)
at Microsoft.VisualBasic.CompilerServices.NewLateBinding.LateSet(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean OptimisticSet, Boolean RValueBase, CallType CallType)
at Microsoft.VisualBasic.CompilerServices.NewLateBinding.LateSetComplex(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean OptimisticSet, Boolean RValueBase)
at Cognos.Controller.Forms.Common.fFrmFrangoFunc.InitExcelLink(Object& xlApp, String sText)
at Cognos.Controller.ControllerForms12.frmDataEntrySelection.StartExcel()</Data>
</EventData>
</Event>

Example #2 (rare)

Standard Error
Error Details
Source: Microsoft.VisualBasic
Description: Exception from HRESULT: 0x800AC472
at Microsoft.Office.Interop.Excel.WorkbookClass.RunAutoMacros (XlRunAutoMacro Which)
at Cognos.Controller.Forms....
<...>

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS9RXT","label":"Cognos TM1"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"TM1 Perspectives","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.5.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21969724

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