Troubleshooting
Problem
User opens an Excel spreadsheet (XLSX file) which has come from an 'untrusted' source. - Typically this means that the user opens it from an attachment to an email (from Microsoft Outlook). - Alternatively, the file may have come from an Internet download. XLSX file initially opens inside 'Protected View', so therefore user clicks 'Enable Editing'. An error appears in Excel.
Symptom
Example #1 - Opening a file from Outlook
XLSX file initially opens inside 'Protected View':
- [This file originated as an e-mail attachment and might be unsafe].
User clicks 'Enable Editing'. The following error appears:
Exception from HRESULT: 0x800A03EC
Example #2 - Opening a file which has been downloaded from a website
The error appears immediately after opening the file:
PROTECTED VIEW: Be careful--files from the Internet can contain viruses. Unless you need to edit, it's safer to stay in Protected View.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3;10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg22010733