Troubleshooting
Problem
User opens an Excel spreadsheet. User tries to refresh/run the report. User receives error message. Error occurs all the time (not intermittent) for one user. However, all other users can successfully run the report..
Symptom
Standard Error
Source: Microsoft.Office.Interop.Excel
Description: Exception from HRESULT: 0x800401A8
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;10.1;10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
8.5.1, 10.1, 10.1.1
Operating system(s):
Windows
Document number:
218721
Modified date:
08 May 2025
UID
swg21624575
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