Troubleshooting
Problem
Server fixpack installation fails with error like: ERROR 25:08.36 Exception caught while evaluating expression in bundle "com.tivoli.dsm.prereq.server". - or - ERROR 25:11.97 Exception caught while evaluating expression in bundle "com.tivoli.dsm.prereq.oscheck". - or - both.
Symptom
One of the log file "C:\ProgramData\IBM\Installation Manager\logs\<date>_<time>.xml" shows the following errors repeated several time, and no other error appear:
<entry num='621' time='1475087122152' elapsed='25:11.97' level='ERROR' thread='ModalContext'>
<logger>com.ibm.cic.common.core.model.internal.SelectionExpression</logger>
<class>com.ibm.cic.common.core.model.internal.SelectionExpression.WithBundle</class>
<method>evaluate</method>
<message>Exception caught while evaluating expression in bundle "com.tivoli.dsm.prereq.oscheck".</message>
<exception>
java.lang.NoClassDefFoundError: com.ibm.tivoli.remoteaccess.RemoteAccess
<stack>java.lang.J9VMInternals.verifyImpl(Native Method)</stack>
<stack>java.lang.J9VMInternals.verify(J9VMInternals.java:94)</stack>
<stack>java.lang.J9VMInternals.initialize(J9VMInternals.java:169)</stack>
<stack>com.tivoli.dsm.prereq.oscheck.OSCheck.validate(Unknown Source)</stack>
<stack>com.tivoli.dsm.prereq.oscheck.Prereq.performPrerequisiteCheck(Unknown Source)</stack>
<stack>com.tivoli.dsm.prereq.oscheck.Prereq.evaluate(Unknown Source)</stack>
<stack>com.ibm.cic.common.core.model.internal.SelectionExpression$WithBundle.evaluate(SelectionExpression.java:249)</stack>
<stack>com.ibm.cic.common.core.model.internal.SelectionOperator$AndOp.execute(SelectionOperator.java:154)</stack>
<stack>com.ibm.cic.common.core.model.internal.SelectionExpression$WithOperator.evaluate(SelectionExpression.java:89)</stack>
<stack>com.ibm.cic.common.core.model.internal.AbstractFeatureBase.evaluateApplicability(AbstractFeatureBase.java:134)</stack>
<stack>com.ibm.cic.common.core.model.internal.FeatureGroup.evaluateApplicability(FeatureGroup.java:1)</stack>
<stack>com.ibm.cic.agent.core.Agent.checkPrerequisite(Agent.java:1425)</stack>
<stack>com.ibm.cic.agent.core.sharedUI.PrerequisiteCheckerUtils.validateOfferingFeaturesAndFeatureGroups(PrerequisiteCheckerUtils.java:157)</stack>
<stack>com.ibm.cic.agent.core.sharedUI.PrerequisiteCheckerUtils.validateFeatures(PrerequisiteCheckerUtils.java:115)</stack>
<stack>com.ibm.cic.agent.internal.ui.wizards.ConditionalInstallPage$5.run(ConditionalInstallPage.java:765)</stack>
<stack>com.ibm.cic.common.ui.internal.dialogs.SocketMonitorRunnableWithProgress$3.run(SocketMonitorRunnableWithProgress.java:238)</stack>
<stack>org.eclipse.jface.operation.ModalContext$ModalContextThread.run(ModalContext.java:121)</stack>
<stack>Caused by:java.lang.ClassNotFoundException: com.ibm.tivoli.remoteaccess.RemoteAccess</stack>
<stack>org.eclipse.osgi.internal.loader.BundleLoader.findClassInternal(BundleLoader.java:501)</stack>
.... etc ...
[{"Product":{"code":"SSEQVQ","label":"IBM Spectrum Protect"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Server","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.1","Edition":"","Line of Business":{"code":"LOB69","label":"Storage TPS"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21991717