IBM Support

Excel Link is not installed

Troubleshooting


Problem

Unable to use Data Entry on a new Controller Client installation

Symptom

Excel Link is not installed

Resolving The Problem

Administrative rights to the PC are required in order to install the Controller Excel Link

Steps:Redo the Controller Client installation while an local administrator is logged on the PC

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"Controller (Frango) 8.1;Controller (Frango) 8.1MR1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Historical Number

1022987

Document Information

Modified date:
15 June 2018

UID

swg21345902