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Excel hangs and an error message "HRESULT: 0x80010105 (RPC_E_SERVERFAULT)" appears when running a form as a report



Excel hangs and an error message is generated when running a form as a report.


Standard Error
Source: ControllerForms
Description: The server threw an exception. (Exception from HRESULT: 0x80010105 (RPC_E_SERVERFAULT))


There are several potential causes for the "(Exception from HRESULT: 0x80010105 (RPC_E_SERVERFAULT))" error.

  • For more examples, see separate IBM Technote #1574387.

This Technote specifically deals with the scenario where the client device is running a version of Microsoft Excel without required Microsoft patching applied.
  • For an example of symptoms of incorrect patch levels, see separate IBM Technote #1394945.

Resolving The Problem

Ensure a compatible version of Excel is installed on client device.

For example:

  • Excel 2003 - Requires Microsoft Office 2003 Service Pack 3
  • Excel 2007 - Requires both of the following to be installed:
    • Microsoft Office 2007 Service Pack 2
    • Microsoft Office 2007 hotfix 974992

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;8.4;8.3","Edition":"Not Applicable","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
15 June 2018