Troubleshooting
Problem
User tries to edit a form layout. User clicks the main (native) Excel 'save' icon. An error appears.
Symptom
Error detail in Windows Event Viewer:
Problem Event Name: APPCRASH
Application Name: EXCEL.EXE
Application Version: 14.0.7109.5000
Application Timestamp: 522a4031
Fault Module Name: EXCEL.EXE
Fault Module Version: 14.0.7109.5000
Fault Module Timestamp: 522a4031
Exception Code: c0000005
Exception Offset: 0014d24b
OS Version: 6.1.7601.2.1.0.274.10
Locale ID: 3079
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1;10.2.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
10.1.1, 10.2.0
Operating system(s):
Windows
Document number:
251589
Modified date:
08 May 2025
UID
swg21685163
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