Troubleshooting
Problem
User launches Controller, and clicks "Reports - Run". User chooses selections/parameters, and clicks the 'save' icon. Afterwards, user opens the file inside Microsoft Excel. An error appears.
Symptom
Microsoft Office Excel
Excel cannot open the file 'ABCDE.xlsx' because the file format or file extension is not valid. Verify that the file has not been corrupted and that the file extension matches the format of the file.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
10.2.0
Operating system(s):
Windows
Document number:
250527
Modified date:
08 May 2025
UID
swg21684210
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