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Errors in logs attributed to a snapshot view update

Troubleshooting


Problem

This technote outlines the related errors found in the IBM® Rational® ClearCase® logs on Microsoft® Windows®, UNIX® or Linux® concerning a failed snapshot update attempt along with instructions to resolve the issue.

Symptom

Attempts to update a snapshot view results in the following error:

cleartool: Error: Unable to load "<filename>".
cleartool: Error: Unable to load "<filename>": unknown error in VOB.
cleartool: Error: Additional information may be available in the view log on host "<host-name>".
cleartool: Error: Unable to load "<filename>".
cleartool: Error: Unable to load "<filename>".
Processing dir "<directory-to-file>".
End dir "<directory-to-file>".

The view log will report:

view_server(3355): Error: vobrpc server operation "vob_ver_construct_cltxt_prep_suf" failed for VOB "<path to vob-storage-dir>":  error detected by ClearCase subsystem.

Additional information may be available in the vobrpc_server_log on host "<host-name>".

view_server(3355): Error: Unable to construct cleartext for object "0x114" in VOB "<path to vob-storage-dir>": error detected by ClearCase subsystem

view_server(3355): Error: Unable to get cleartext for vob: <OID of object>.


The vobrpc_server_log will report:

vobrpc_server(7412): Error: Unable to create directory "<path-to-vob-storage-/c/cdft/":
No such file or directory.

vobrpc_server(7412): Error: Vob server operation "Create Container" failed.
         
Additional information may be available in the vob_log on host "<host-name>"


The vob_log will report:

vob_server(1251): Error: Unable to create container <path-to-vob-storage>/c/cdft/: No such file or directory

vob_server(1251): Error: unable to create directory c/cdft/40: No such file or directory

You may also see errors like the following in the logs:

db_VISTA -919 error  (errno == "No space left on device")

[{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"View: Snapshot","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF015","label":"IRIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"2003.06.00;2003.06.16;7.0;7.0.1;7.1;7.1.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"View: Snapshot","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
16 June 2018

UID

swg21168360

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