Troubleshooting
Problem
When we run the below command for installing Certificate manage and License Service, the error occurred and the installation failed.
Command:
# cpd-cli manage apply-cluster-components \
--release=${VERSION} \
--license_acceptance=true \
--cert_manager_ns=${PROJECT_CERT_MANAGER} \
--licensing_ns=${PROJECT_LICENSE_SERVICE}
Symptom
The following error message occurred:
fatal: [localhost]: FAILED! => {"attempts": 5, "changed": true, "cmd": "oc ibm-pak get ibm-cert-manager --version 4.0.0 --disable-top-level-images-mode\n", "delta": "0:00:00.155551", "end": "2023-08-09 05:06:12.313125", "msg": "non-zero return code", "rc": 1, "start": "2023-08-09 05:06:12.157574", "stderr": "[ERROR]: unable to obtain root index for'https://github.com/IBM/cloud-pak/raw/master/repo/case': \"A HTTP processing related error occurred while accessing CASE repo: Get \\\"https://raw.githubusercontent.com/IBM/cloudpak/master/repo/case/index.yaml\\\": x509: certificate signed by unknown authority\"\nError: Unable to obtain a valid CASE for the CASE name of \"ibm-cert-manager\" at repository \"https://github.com/IBM/cloud-pak/raw/master/repo/case\" with version \"4.0.0\".\nReview this additional debug information: \"Unable to find a valid CaseDescriptor in the provided repository [\\\"https://github.com/IBM/cloud-pak/raw/master/repo/case\\\" \\\"ibm-cert-manager\\\" \\\"4.0.0\\\"] (the repository does not exist or is unavailable,the CASE name does not exist, or there is no CASE that matches the specified version constraint in this repository)\"", "stderr_lines": ["[ERROR]: unable to obtain root index for'https://github.com/IBM/cloud-pak/raw/master/repo/case': \"A HTTP processing related error occurred while accessing CASE repo: Get \\\"https://raw.githubusercontent.com/IBM/cloud-pak/master/repo/case/index.yaml\\\": x509: certificate signed by unknown authority\"", "Error: Unable to obtain a valid CASE for the CASE name of \"ibm-cert-manager\" at repository \"https://github.com/IBM/cloud-pak/raw/master/repo/case\" with version \"4.0.0\".", "Review this additional debug information: \"Unable to find a valid CaseDescriptor in the provided repository [\\\"https://github.com/IBM/cloud-pak/raw/master/repo/case\\\" \\\"ibm-cert-manager\\\" \\\"4.0.0\\\"] (the repository does not exist or is unavailable, the CASE name does not exist, or there is no CASE that matches the specified version constraint in this repository)\""], "stdout": "", "stdout_lines": []}
The error "x509: certificate signed by unknown authority" occurs in connecting "https://raw.githubusercontent.com".
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSHGYS","label":"IBM Cloud Pak for Data"},"ARM Category":[{"code":"a8m3p000000UoSGAA0","label":"Installation-\u003EInstall"}],"ARM Case Number":"TS013844529","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
30 August 2023
UID
ibm17029973