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'Error in writing to file' and 'The process cannot access the file because it is being used by another process' when applying Oracle client patch to Controller application server

Troubleshooting


Problem

I.T. administrator is attempting to apply the Oracle 10G client patch (#5473334, also known as odac10.2.0.2.20) to their Controller application server. This is in order to avoid the problem described inside IBM Technote #1347434ee. During the installation wizard, the administrator receives an error message, and the installation cannot proceed.

Symptom

Error
Error in writing to file 'C:\oracle\product\10.2.0\client_1\bin\OraOLEDBrst10.dll'. [C:\oracle\product\10.2.0\client_1\bin\OraOLEDBrst10.dll (The process cannot access the file because it is being used by another process)]

Click 'Help' for more information'.
Click 'Retry' to try again.
Click 'ignore' to ignore this error and go on.
Click 'Cancel' to stop this installation.
[Help] [Retry] [Ignore] [Cancel]

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4;8.3;8.2;8.1","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

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swg21386380

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