Question & Answer
On a Microsoft® Windows™ operating system, you install Microsoft Office™ and then Lotus Notes®. When you attempt to create a MAPI profile in an Office application, you are unable to do so. In one particular case in which Notes was set as the default e-mail program, when you try to use the Send To feature in an Office application, the following error message displays:
- "Word couldn't send mail because of MAPI failure: Unspecified Error."
Uninstalling Notes and Office and then reinstalling Office before Notes did not solve the problem.
This situation occurs because the Office file (mapisvc.inf) is installed to the c:\Program Files\Common Files\System\Mapi\1033 directory instead of the Windows\system32 directory as in previous Office products.
This issue was reported to Quality Engineering as SPR# JCAO5CSHDG.
When you install Lotus Notes, Notes looks for the presence of the mapisvc.inf file in the Windows\system32 directory in order to install and configure its MAPI support but cannot find it.
To work around this issue:
1. Copy the mapisvc.inf file
c:\Program Files\Common Files\System\Mapi\1033
2. Then reinstall Notes. The installation should install the file, nwnsp32.dll, into the Windows\system32 directory and add the following parameters to the mapisvc.inf file in the Windows\system32 directory.
NOTES=Lotus Notes Mail
PR_DISPLAY_NAME=Lotus Notes Address Book
PR_PROVIDER_DISPLAY=Lotus Notes Address Book
PR_PROVIDER_DISPLAY=Lotus Notes Message Store
PR_DISPLAY_NAME=Lotus Notes Message Store
PR_PROVIDER_DISPLAY=Lotus Notes Transport
PR_DISPLAY_NAME=Lotus Notes Transport
NOTE: The .dll file indicated here is nwnsp.dll. This correctly references the nwnsp32.dll file. Microsoft's syntax for the .inf file is to leave the "32" off the string. The mapisvc.inf file is supposed to indicate nwnsp.dll and uses the 32-bit driver.
Internal Use Only
|SPR ID||SPR System|
16 June 2018