Troubleshooting
Problem
This technote addresses a Microsoft® Windows® error, "Windows cannot access the specified device, path, or file. You may not have the appropriate permission to access the item" that occurs when working with or installing IBM® Rational® products.
Symptom
The full error message is as follows:
Windows cannot access a specified file
Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the itemScript: \\\netlogon\migrateprofie\migrateprofile.vbs
Line: 37
Char: 7
Error: The system cannot find the file specified
Code: 80070002
Source: (null)
OK
[{"Product":{"code":"SSCTQH","label":"Rational Common Components"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Rational Common Installer","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2003.06.16;7.0;7.0.0.1;7.0.0.2;7.0.0.3;7.0.0.4;7.0.0.5;7.0.1;7.0.1.1;7.0.1.2;7.0.1.3;7.0.1.4","Edition":"","Line of Business":{"code":"","label":""}},{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Installation","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Installation","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSSHCT","label":"Rational RequisitePro"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Installation","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSSHDX","label":"Rational Robot"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Installation","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSSHVH","label":"Rational TestManager"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Installation","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
More support for:
Rational Common Components
Software version:
2003.06.16, 7.0, 7.0.0.1, 7.0.0.2, 7.0.0.3, 7.0.0.4, 7.0.0.5, 7.0.1, 7.0.1.1, 7.0.1.2, 7.0.1.3, 7.0.1.4
Operating system(s):
Windows
Document number:
81621
Modified date:
04 December 2018
UID
swg21194699
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