Troubleshooting
Problem
Installing TCR 2.x on Red Hat 5.x (64-bit) fails
Cause
Xorg 32-bit libraries are not installed on the Red Hat server.
Diagnosing The Problem
Review the tcr.cognos.err file generated after the install fails searching for errors regarding libX libraries.
Contents of tcr.cognos.err:
/tmp/TCR211_install_media/TCRInstaller/COI/PackageSteps/TCRCore/FILES/c8/image/linuxi38664/issetup: error while loading shared libraries: libXmu.so.6: cannot open shared object file: No such file or directory
The Red Hat tool 'ldd' will confirm the missing libraries:
# ldd /tmp/TCR211_install_media/TCRInstaller/COI/PackageSteps/TCRCore/FILES/c8/image/linuxi38664/issetup
linux-gate.so.1 => (0xffffe000)
libXm.so.3 => /usr/lib/libXm.so.3 (0xf7cd4000)
libXt.so.6 => /usr/X11R6/lib/libXt.so.6 (0xf7c82000)
libX11.so.6 => /usr/X11R6/lib/libX11.so.6 (0xf7b9d000)
libc.so.6 => /lib/libc.so.6 (0x00915000)
libXmu.so.6 => not found
libSM.so.6 => /usr/X11R6/lib/libSM.so.6 (0xf7b7f000)
libICE.so.6 => /usr/X11R6/lib/libICE.so.6 (0xf7b66000)
libXext.so.6 => /usr/X11R6/lib/libXext.so.6 (0xf7b58000)
libXp.so.6 => not found
libdl.so.2 => /lib/libdl.so.2 (0x00a5d000)
/lib/ld-linux.so.2 (0x008f7000)
Any libraries that are not found, must be installed at the operating system level.
Resolving The Problem
Install the 32-bit libraries:
xorg-x11-deprecated-libs-6.8.2-1.EL.33.i386.rpm
xorg-x11-libs-6.8.2-1.EL.33.i386.rpm
[{"Product":{"code":"SSH2DF","label":"Tivoli Common Reporting"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"--","Platform":[{"code":"PF016","label":"Linux"}],"Version":"2.1;2.1.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
More support for:
Tivoli Common Reporting
Software version:
2.1, 2.1.1
Operating system(s):
Linux
Document number:
434351
Modified date:
17 June 2018
UID
swg21515482