Troubleshooting
Problem
When loading Adminstrative Console for Content Engine (ACCE) in the browser, users will get a warning and will not be able to login Note that this issue only applies to CE 5.0 and CE 5.1.
Symptom
The users will see the following message:
URGENT: Cannot script Java applet 'cejab'. Cannot continue. Check Java browser plugin version: Unknown Vendor, java.version=Unknown Java Plugin Version.
Attempting to login will result in the following error:
The supplied username or password may be invalid, or the server may be experiencing difficulties.
'FN.util.UserContext' is null or not an object
[{"Product":{"code":"SSNVNV","label":"FileNet Content Manager"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Content Engine","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"5.0;5.1.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
28 April 2025
UID
swg21459615