Troubleshooting
Problem
When trying to send entities from a chart to Google Earth, an error message is displayed. This problem only happens on some computers, and if a new user connects to the same computer with his Windows account, the problem is not happening.
Symptom
Error message displayed :
Google Earth failed to initialize. Please check that Google Earth version 4.2 or higher is installed, it is configured correctly and that your connection to the Google Earth server is working.
[{"Product":{"code":"SSXUXD","label":"i2 Analyst's Notebook"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.9.1;8.9.3;8.9.5;8.9.7","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]
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Document Information
More support for:
i2 Analyst's Notebook
Software version:
8.9.1, 8.9.3, 8.9.5, 8.9.7
Operating system(s):
Windows
Document number:
527741
Modified date:
16 June 2018
UID
swg21957920