IBM Support

Error when logging in Case Builder

Troubleshooting


Problem

User is getting error when they tried to log in Case Builder and found the following error. 

[8/29/19 14:30:04:930 IST] 000001d7 webapp        E com.ibm.ws.webcontainer.webapp.WebApp logServletError SRVE0293E: [Servlet Error]-[DeployHelperServlet]: java.lang.NullPointerException

        at java.io.PrintWriter.write(PrintWriter.java:484)

        at com.ibm.acm.sold.servlet.DeployHelperServlet.doPost(DeployHelperServlet.java:126)

        at com.ibm.acm.sold.servlet.DeployHelperServlet.doGet(DeployHelperServlet.java:58)

        at javax.servlet.http.HttpServlet.service(HttpServlet.java:575)

        at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)

        at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1233)

        at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:782)

        at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:481)

…………………..

com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)

        at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)

        at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)

        at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)

        at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)

        at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)

        at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)

        at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1892)

Document Location

Worldwide

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTJ4","label":"IBM Case Manager"},"Component":"","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"Case Manager 5.3.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
31 October 2019

UID

ibm11079865

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