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Error when launching RequisitePro: Unable to open the license manager licensing

Troubleshooting


Problem

This technote provides a solution to resolve the error, "Unable to display the license administrator dialog" when launching IBM Rational RequisitePro.

Symptom

The full error message is as follows:

Unable to display the license administrator dialog.    
Reason: Protection Violation

Cause

The problem is caused by a corrupt installation.

Environment


Resolving The Problem

For RequisitePro version 7.0.0.0 and 7.0.1 perform a repair of the RequisitePro installation to resolve this issue.

  1. Using an administrator go to Add or Remove Programs from the Control Panel.
  2. Select the RequisitePro installation and click Change.
  3. When prompted, select the Repair option.
  4. After the repair has completed, restart and launch RequisitePro again.

If you are using RequisitePro v7.1, the Repair option is not available within the Installation Manager, re-register all the dlls using the steps below. These steps can also be used for RequisitePro version 7.0.0.0 and 7.0.1.
  1. Open a command window.
  2. Change the directory to the RequisitePro\bin directory.

    For version 7.0.x the default location for the bin directory is located at the follow path:
    C:\Program Files\Rational\RequisitePro\bin

    For version 7.1 the default location for the bin directory is located at the following path:
    C:\Program Files\IBM\RationalSDLC\RequisitePro\bin

    Example:
    cd C:\Program Files\IBM\RationalSDLC\RequisitePro\bin
  3. Execute the following command to register all dlls in the bin directory.
    for %1 in (*.dll) do regsvr32 -s %1


If you still receive the error:
  1. Un-install RequisitePro.
  2. Log onto the computer as a local administrator.
  3. Install RequisitePro and restart computer (log on as the same administrative user after the installation and launch RequisitePro).

[{"Product":{"code":"SSSHCT","label":"Rational RequisitePro"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Installation","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.0;7.0.1;7.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
23 June 2018

UID

swg21411882

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