Error when attempting to open the GPM in Sterling B2B Integator "java.io.IOException: Server returned HTTP response code: 503 for URL"

Troubleshooting

Problem

There were no changes to Sterling B2B Integrator (SBI).

Security measures were added to the Windows workstations.

The error was the following, when attempting to launch the GPM from the SBI dashboard:

Unable to launch the Application.

If you clicked Details, the following exception was displayed:

java.io.IOException: Server returned HTTP response code: 503 for URL: http://<SBIIP:SBIPORT>/gbm/pmodeler/ProcessModeler.jnlp
   at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)
   at sun.net.www.protocol.http.HttpURLConnection.access$200(Unknown Source)
   at sun.net.www.protocol.http.HttpURLConnection$9.run(Unknown Source)
   at sun.net.www.protocol.http.HttpURLConnection$9.run(Unknown Source)
   at java.security.AccessController.doPrivileged(Native Method)
   at java.security.AccessController.doPrivilegedWithCombiner(Unknown Source)
   at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
   at com.sun.deploy.net.HttpUtils.followRedirects(Unknown Source)
   at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)
   at com.sun.deploy.net.BasicHttpRequest.doGetRequestEX(Unknown Source)
   at com.sun.deploy.cache.ResourceProviderImpl.checkUpdateAvailable(Unknown Source)
   at com.sun.deploy.cache.ResourceProviderImpl.isUpdateAvailable(Unknown Source)
   at com.sun.deploy.cache.ResourceProviderImpl.getResource(Unknown Source)
   at com.sun.deploy.cache.ResourceProviderImpl.getResource(Unknown Source)
   at com.sun.javaws.Launcher.updateFinalLaunchDesc(Unknown Source)
   at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
   at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
   at com.sun.javaws.Launcher.launch(Unknown Source)
   at com.sun.javaws.Main.launchApp(Unknown Source)
   at com.sun.javaws.Main.continueInSecureThread(Unknown Source)
   at com.sun.javaws.Main.access$000(Unknown Source)
   at com.sun.javaws.Main$1.run(Unknown Source)
   at java.lang.Thread.run(Unknown Source)

Symptom

The version of Java on the Windows workstation was Java 8_181.

The SBI URL was added to the Java Control Panel Exception list.

This can be done by bringing up the Java Control Panel on the Windows workstation, and click on the "Security" tab, then set the Security level to "High" and then add the SBI URL to the "Exception Site List".

Adding that didn't make a difference to the 503 error, however it is important to add the SBI URL to the exception list, otherwise the GPM launch will fail with error "Application Blocked by Java Security".

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Component":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"5261","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

More support for:
IBM Sterling B2B Integrator

Software version:
5261

Operating system(s):
Linux

Document number:
729181

Modified date:
14 November 2019

UID

ibm10729181

IBM Support

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