Troubleshooting
Problem
It is not possible to create and enable the Case History store in the ICM desktop. Error "InvocationTargetException" occurs.
Symptom
IBM Websphere systemout reports:
com.ibm.ecm.icm.accm.services.EnableDisableCaseHistoryStoreService.callBackend() ACCM service is throwing exception
com.ibm.ecm.icm.accm.util.AccmException: java.lang.reflect.InvocationTargetException
com.ibm.ecm.icm.accm.util.AccmException: java.lang.reflect.InvocationTargetException
Caused by: java.lang.ClassNotFoundException: filenet.vw.server.rpc.chrpc.ICHRPCRemote
-------------------------------------------------------
0000001c SinglePathCla 3 failed to read filenet.vw.server.rpc.chrpc.PECHRPCProxy from /opt/IBM/WebSphere/AppServer/profiles/AppSrv02/installedApps/Node/navigator.ear/navigator.war/WEB-INF/lib/pe.jar
Cause
The necessary Jar files are not present.
Resolving The Problem
Copy the eeapi.jar, peResources.jar, pe.jar and jace.jar files to IBM/WebSphere/Appserver/lib/
Document Location
Worldwide
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSCTJ4","label":"IBM Case Manager"},"Component":"","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
15 January 2020
UID
ibm11172686